Contact us
We're here to help
Questions about measuring, fabrics, motors or an order? Email us or use the form below.
Customer support
Phone775-306-6161
Support hoursMonday–Friday, 9:00 am – 5:00 pm Eastern Time (ET), excluding US federal holidays
We usually reply within 1 business day, and always within 2.
We usually reply within 1 business day, and always within 2.
Mailing addressZero Filter Online LLC
(operating as Home Smart Shades)
8 The Green, Ste 26536
Dover, DE 19901, United States
(operating as Home Smart Shades)
8 The Green, Ste 26536
Dover, DE 19901, United States
Have an order? Include your order number (for example #1001, shown in your order confirmation email) so we can help faster. Please don't send returns to this address without our written approval.
How can we help?
Measuring & choosing
Send your window measurements, a photo of the window and the shade type you have in mind. We'll look them over before you order. This is a courtesy: you remain responsible for the measurements you submit.
Your order
Include your order number (for example #1001; it's in your order confirmation email). Changes and cancellation are free within 24 hours of placing your order; after that it's in production and final.
Damage or a defect
Include your order number and photos. Report transit damage within 5 days of delivery (photos of the product, outer box and shipping label), and production errors or defects within 30 days of delivery.
Quick help: How to Measure · Shipping · Returns · Warranty · FAQ