Refund policy

We offer a 30-day return period for eligible standard products. The 30-day period begins on the date your order is delivered.

Custom-size, made-to-order, and personalized shades are generally final sale and aren’t eligible for return unless they arrive damaged, defective, or materially different from what was ordered.

To request a return, contact us at support@homesmartshades.com with your order number and the reason for the request. For damaged or incorrect items, include clear photos of the product and packaging.

Because orders may be fulfilled from different warehouses throughout the United States, do not send a return to a warehouse or address without written approval from us. If your return is approved, we’ll provide the correct return instructions, return address, and any applicable shipping-label information for that specific order. Returns sent without approval may not be accepted or may be delayed.

After we receive and inspect an approved return, we’ll notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and provide the appropriate resolution.