Shipping policy

Effective date: September 17, 2026

Home Smart Shades currently ships orders within the United States.

Order processing

Orders are usually processed within 3–5 business days after payment is confirmed. Custom-size and made-to-order shades may require additional preparation time. If your order needs more time than expected, we’ll contact you with an update.

Delivery times

After your order ships, delivery generally takes 3–7 business days. Delivery estimates are not guaranteed and may vary based on the destination, carrier, weather, holidays, or other circumstances outside our control.

Shipping rates

Available shipping options and rates are calculated and displayed at checkout based on your order and delivery address.

Tracking

When tracking is available, we’ll send tracking information to the email address provided with your order. Tracking information may take some time to update after the package leaves our facility.

Address changes

Please review your shipping address carefully before completing your order. Contact us as soon as possible if you need to correct an address. We can’t guarantee that changes can be made after an order has entered processing or shipped.

Delayed, missing, or damaged packages

If your package is delayed, missing, or arrives damaged, contact us through the contact information on our website or reply to your order confirmation email. Please include your order number and photos of any visible damage so we can help resolve the issue.

Returns and refunds

For information about cancellations, returns, refunds, and custom-made products, please review our Return and Refund Policy.

Contact us

If you have questions about shipping or delivery, contact Home Smart Shades before placing your order so we can help confirm the available shipping options.